Because our courses, programs, memberships, certifications, and training passes include immediate access to digital content and bonus materials, all sales are final unless an exception is noted below.

Membership (Legacy Plans):

Users who joined AdjusterTV+ before May 12, 2026 are on our Legacy Subscription Plans.

• Legacy plans automatically renew based on the billing cycle selected at checkout
  You may cancel anytime before your next renewal date through your account dashboard or by emailing [email protected].
• If you forget to cancel before renewal, you may request a refund within 14 days, provided no content has been accessed since the renewal date

Xactimate Level 1-3 Certification Prep

• Non-refundable and non-transferable.
• Extensions are not available for unused or expired passes.
• Access is granted for the duration selected at checkout. Additional access passes may be purchased if more time is needed to complete the training.

Xactimate Demo Access

• Certain programs, courses, memberships, certifications, and training passes may include complimentary Xactimate demo access. This is an unpaid bonus provided by Verisk, makers of Xactimate, and may change in availability or duration at their discretion without notice.
• Refunds will not be issued for changes, limitations, or removal of demo access by Verisk.

Claim Skills Manual:

• 30-Day Guarantee subject to change. Please verify current availability at the time of checkout.
• If you meaningfully engage with the material within the first 30 days and and it does not improve your understanding of the claims process, please reach out to us at [email protected] so we can review your situation and determine an appropriate resolution. Refund requests may be reviewed for reasonable engagement and eligibility. Any resolution offered is at the sole discretion of AdjusterTV and may include additional clarification, support, updated training resources, or other reasonable efforts to address the issue before a refund is considered. Refunds are not available for unused passes or changes in career direction.
• The Claims Skills Manual is designed to help new adjusters get insight into how the job works, and to start learning the basics they will need for handling real claims. It is not intended to cover every possible claim scenario, carrier requirement, firm workflow, or specialized role within the industry.

Fast Track Foundations:

• 30-Day Guarantee subject to change. Please verify current availability at the time of checkout.
• If you meaningfully engage with the material within the first 30 days and it does not improve your understanding of the claims process, please reach out to us at [email protected] so we can review your situation and determine an appropriate resolution. Any resolution offered is at the sole discretion of AdjusterTV and may include additional clarification, support, updated training resources, or other reasonable efforts to address the issue before a refund is considered. Refund requests may be reviewed for reasonable course engagement and eligibility. Refunds are not available for unused access, or changes in career direction.
• Fast Track Foundations is designed to teach the foundational knowledge, workflows, and best practices Matt wishes he knew before his first deployment. It is not intended to cover every possible claim scenario, carrier-specific requirement, firm-specific workflow, or specialized adjusting role that may exist within the industry.

Fast Track To Deployment:

• This is a limited-capacity mentorship & referral program with grading, assignments, testing and additional support resources reserved for each student. Tuition is non-refundable once access has been provided.
• Fast Track To Deployment is not a job placement program. Deployment opportunities vary by storm activity, partner firm demand, location, licensing, and individual performance.
• Students must successfully meet all testing, assignment, and certification requirements in order to earn certification status and qualify for referral consideration with partner firms. AdjusterTV reserves the right to withhold certification or referrals if a student does not demonstrate sufficient competency, professionalism, responsiveness, or readiness during the training and evaluation process.

Chargebacks and disputes

Initiating a chargeback or payment reversal results in immediate suspension of access to all programs, courses, memberships, certifications or other products or services offered. You are responsible for any third-party fees associated with unsuccessful or reversed payments.