Three myths that will all but guarantee failure:

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on your first storm, you will be assigned a patient and always-available trainer who will help you learn how to manage the chaos

There's no hand holding, sorry to say.

If you're EXTREMELY lucky, you'll deploy with an IA firm that has ample adjuster support - including help rooms and field trainers. But in a massive Katrina-like scenario, even those firms won't have enough resources available to hold your hand through this. You'll be on your own.

Get this right, however, and you'll earn more and set yourself up for future deployments - IA firms will be calling YOU.

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myth #2


all you have to do is just show up and you'll get it figured out.

After all, you've got a level 3 Xm8 certification, you went to an acclaimed adjuster school, and you have 21 adjuster licenses. How hard could it be?

It doesn't matter how much training you have - if you don't have a solid plan for closing claims in the first week, your chances for surviving your first cat deployment plummet.

The truth is, handling claims isn't rocket science.

But knowing how to prioritize and manage everything that is coming at you all day long - EVERY DAY - requires a solid, proven battle plan. Even experienced staff adjusters will wash out on their first IA cat deployments because they didn't understand the true meaning of CHAOS.

Time to respect time management for what it is - a skill - and approach it accordingly.

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Myth #3


You’ll have plenty of time to get this right

No you won't!

The IA firm that deploys you won't care if you've never handled a claim before or if you're a 20 year veteran. The ONLY thing they care about is seeing closed claims rack up in their spreadsheets.

You MUST hit the ground running or you will either get overwhelmed and quit - or much worse for your long-term career - you'll get your files taken away from you and be asked to leave the storm. It happens on nearly every storm, large and small. With all carriers and IA firms.

And the number one reason?

The adjuster is too slow. He or she can't close claims fast enough to be of any value.

If you can learn how to be fast while closing a quality file, your manager will be calling you to ask how long you want to STAY on your first storm.