Denying claims is just a part of the job. It's a fact: not everything that can happen to a house is covered.
But it doesn't have to be all doom and gloom. Nor, does it have to be a huge source of anxiety for you, the cat adjuster. It's painful for the insured, of course. But we can give them some options to soften the blow.
Check out this video where I explain how to soften the blow AND show you exactly what I say when I have to deny a claim.