1 in 10 people will file a claim on their homeowner's insurance and the vast majority of those people will only ever file one claim. They've literally never heard most of the jargon that we use with our co-workers and managers every day.
Just Say NO to Confusing Lingo
It makes sense to communicate with people using everyday language that anybody can understand. Watch the video and use the cheatsheet to clear up your conversations with your insureds. Your customer service ratings will improve and your IA firm and their carrier-clients will appreciate it.