What Is Empathy and How Can It Can Boost Your Customer Service Numbers?

Empathy is the twin sister of rapport.  Fundamentally, it's simply imagining what it must be like to be somebody else.  And then using that sensation to direct your customer service interaction with that person.  

Mathew Allen

I teach new catastrophe adjusters how to get started in the business.  I also build my own websites and sites for friends (who sometimes pay me).  In addition, I film and produce personal adventure videos for hunting and fishing clients.