The First Rule of Fight Club Is.. Don't Fight!

In my first video on AdjusterTV, I talk about how to interact with roofing contractors.  When I first started as a cat adjuster handling hail claims, roofer meetings were some of the most stressful times on the storm.  One day I decided to just relax and try to be nice to the guy and see what happened.

To my surprise, when I was nice and smiled and joked with the guy, he relaxed and smiled right back.  We had a great meeting and even though I paid for that roof for the extensive damage, I've had thousands of meetings with contractors since and it's a fraction of a fraction of a percent that will be jerks no matter what.  

It's pretty amazing how being nice to my so-called "enemies" can really pay off in customer service dividends.  

Mathew Allen

I teach new catastrophe adjusters how to get started in the business.  I also build my own websites and sites for friends (who sometimes pay me).  In addition, I film and produce personal adventure videos for hunting and fishing clients.